DraftThis is sample policy text for Saadvi to review and replace before launch. It is not legal advice.
Each Saadvi piece is made by hand, so small variations in colour, stitching and fabric are part of its character and are not defects.
Damaged or wrong items
- Please check your order at delivery or pickup. If anything is damaged or not what you ordered, message us within 48 hours with photos.
- We will replace the piece, or refund it in full if a replacement is not possible.
Change of mind
- Unused in-stock pieces in their original packing can be returned within 3 days of delivery. Return them at the studio or arrange a pickup with us; a delivery charge may apply.
- Made-to-order and personalised pieces, and festival items after the festival date, cannot be returned unless they arrive damaged.
Cancellations
- You can cancel before we dispatch an in-stock order, or before we start making a made-to-order piece, for a full refund.
How refunds are paid
Refunds go back to the original payment method within 5–7 working days of approval.
To start a return or report a problem, reach us through our contact page.